{"profiel":{"naam":"Hugo van de Brug","nummer":78,"rol":"Business Operations Advisor","tagline":"From data to decision.","seo":"","intro":"I bring structure and clarity, create grip and help teams do their work more effectively and coherently. Data is my starting point, always combined with practice. For over twenty years I have worked where business meets IT: as application manager, process manager, Scrum Master, Product Owner, Agile Coach, BI developer and now as business operations advisor.\n\nI am practical by nature and a born problem solver. I see obstacles as chances to overcome. My focus is the team result: I take on whatever role moves the team forward. On the pit wall you would say: I am the race engineer, the team is the driver.","foto":"https:\/\/dahu.nl\/wp-content\/uploads\/2026\/10\/1695898879358-1.jpg","woonplaats":"Krommenie","vlag":"rood","vlag_bericht":"","linkedin":"https:\/\/www.linkedin.com\/in\/vandebrug\/","github":"","race_widget":"aan","inklappen":10,"pdf":"aan","arcade":""},"stints":[{"rol":"Business Operations Advisor","bedrijf":"Waterschap Amstel, Gooi en Vecht","plaats":"","via":"","start":"2026-01","eind":"","domein":"data","samenvatting":"Giving direction to the annual plan, and providing reports that support both day-to-day management and strategic decisions.","punten":["Direction and steering of the annual plan","Developed chain-wide planning","Project lead for the proof of concept of a CCMS","Management reporting for operational control and strategic decision-making","Facilitated collaboration between heads of department","Safeguarded structure and continuity within teams, including guiding employees with complex support needs"],"maanden":11,"loopt":true},{"rol":"Change facilitator and data analyst\/BI developer","bedrijf":"Waternet","plaats":"Amsterdam","via":"","start":"2025-03","eind":"2025-12","domein":"data","samenvatting":"Sharpening and improving processes within the department, and making their impact on teams visible. Data as the basis, always combined with practice.","punten":["Brought structure, made bottlenecks visible and turned them into feasible improvements","Helped the management team gain overview and translate insights into the execution plan","Set direction and priorities, with progress in manageable steps","Led several projects while safeguarding coherence, progress and focus"],"maanden":10,"loopt":false},{"rol":"Scrum Master \/ Product Owner","bedrijf":"Motopp","plaats":"Haarlem","via":"InnSpire","start":"2021-04","eind":"2022-01","domein":"agile","samenvatting":"Coaching status holders towards a career in tech, within a team of Mendix-trained low-code developers.","punten":["Coaching, mentoring and supporting status holders who went on to work at clients","Contributed to the design of several applications and advised on their setup","Helped achieve successful placements at clients"],"maanden":10,"loopt":false},{"rol":"Scrum Master \/ BI specialist (non-IT)","bedrijf":"Waternet","plaats":"Amsterdam","via":"InnSpire","start":"2021-03","eind":"2025-02","domein":"data","samenvatting":"Guiding teams in improving work and change processes, and making annual plans visible and actionable.","punten":["Key role within Wastewater Treatment, Drinking Water and the Data Analysis Team of Asset Information Management","Designed and introduced visual management","Defined KPIs and drove change processes","Visualised annual plans and supported their execution"],"maanden":48,"loopt":false},{"rol":"Scrum Master \/ Customer Journey Expert (non-IT)","bedrijf":"Tele2 \/ T-Mobile","plaats":"Den Haag","via":"","start":"2020-01","eind":"2020-11","domein":"agile","samenvatting":"Introduced agile ways of working within Customer Operations, aimed at the customer journey.","punten":["Set up and coached several Customer Operations teams","Drove customer experience initiatives based on data from multiple sources","Set up stakeholder mapping and turned KPIs into user stories","The link between Consumer Mobile Operations and IT Operations","Co-responsible for approving IT releases and network changes"],"maanden":11,"loopt":false},{"rol":"Scrum Master \/ Customer Journey Expert","bedrijf":"Tele2","plaats":"Amsterdam","via":"","start":"2017-06","eind":"2020-01","domein":"agile","samenvatting":"Guided the new way of working in agile teams and improved customer journeys as subject-matter expert.","punten":["Supported the Product Owner with backlog management, and contributed epics and stories","Started new initiatives with data as the starting point","Translated business requirements into IT requirements","Created BPM models and set up and improved operational processes","Contract Takeover: business requirements and process design (2017 - 2018)","Designed and implemented a new mobile repair process (2019)"],"maanden":32,"loopt":false},{"rol":"Senior IT Process Manager","bedrijf":"Tele2","plaats":"Amsterdam","via":"","start":"2016-04","eind":"2017-06","domein":"proces","samenvatting":"Guided IT and the consumer division into becoming strong partners.","punten":["Set up Problem Management with weekly reports on availability and disruptions","Monthly governance to assign and prioritise improvements","Coordinator for major and critical incidents in the Consumer Mobile IT chain, from incident to RCA","Responsible for approving IT changes and releases"],"maanden":15,"loopt":false},{"rol":"Application Manager \/ part-time Scrum Master","bedrijf":"Tele2","plaats":"Amsterdam","via":"","start":"2007-10","eind":"2016-04","domein":"beheer","samenvatting":"Application management for the consumer chain, and the first steps as Scrum Master and Product Owner.","punten":["LTE rollout: Scrum Master and Product Owner for a sub-team (2013 - 2017)","BPMS implementation (2013 - 2019)"],"maanden":103,"loopt":false},{"rol":"Application Manager","bedrijf":"DKTP","plaats":"Zaandam","via":"","start":"2006-08","eind":"2007-10","domein":"beheer","samenvatting":"","punten":[],"maanden":15,"loopt":false},{"rol":"Application Manager","bedrijf":"D-Reizen","plaats":"Hoofddorp","via":"","start":"2005-05","eind":"2006-08","domein":"beheer","samenvatting":"","punten":[],"maanden":16,"loopt":false},{"rol":"Application Manager","bedrijf":"Gemeente Rotterdam (DSO)","plaats":"Rotterdam","via":"","start":"2000-01","eind":"2005-05","domein":"beheer","samenvatting":"","punten":[],"maanden":65,"loopt":false},{"rol":"Helpdesk Employee","bedrijf":"AstraZeneca","plaats":"Zoetermeer","via":"","start":"1999-02","eind":"2000-01","domein":"beheer","samenvatting":"","punten":[],"maanden":12,"loopt":false},{"rol":"Helpdesk Employee","bedrijf":"Centric","plaats":"Rotterdam","via":"","start":"1998-08","eind":"1998-12","domein":"beheer","samenvatting":"","punten":[],"maanden":5,"loopt":false}],"teamradio":[],"telemetrie":[{"naam":"Scrum Master","kanaal":"agile","niveau":95},{"naam":"Product Owner","kanaal":"agile","niveau":85},{"naam":"Agile Coach","kanaal":"agile","niveau":85},{"naam":"Kanban and Lean","kanaal":"agile","niveau":75},{"naam":"Power BI","kanaal":"data","niveau":90},{"naam":"KPIs and visual management","kanaal":"data","niveau":90},{"naam":"Process improvement and BPM","kanaal":"data","niveau":85},{"naam":"Customer journeys","kanaal":"data","niveau":80},{"naam":"Jira, Confluence and Trello","kanaal":"tech","niveau":80},{"naam":"Power Automate","kanaal":"tech","niveau":70},{"naam":"Azure","kanaal":"tech","niveau":60},{"naam":"WordPress and custom plugins","kanaal":"tech","niveau":75},{"naam":"Docker and self-hosting","kanaal":"tech","niveau":70},{"naam":"Stakeholder management","kanaal":"mens","niveau":85},{"naam":"Coaching and mentoring","kanaal":"mens","niveau":85},{"naam":"Change management","kanaal":"mens","niveau":80},{"naam":"Annual and chain-wide planning","kanaal":"data","niveau":85},{"naam":"Management reporting","kanaal":"data","niveau":90},{"naam":"Project leadership","kanaal":"mens","niveau":85}],"garage":[{"naam":"The Paddock Crew","ondertitel":"Formula 1 platform","tekst":"A platform for Formula 1 news, race schedules and YouTube content, with notifications for the topics you choose. Built almost entirely with custom WordPress plugins.","url":"https:\/\/thepaddockcrew.com","status":"live","sinds":"2025","stack":["WordPress","PHP","PWA","eigen plugins"],"ai":70},{"naam":"Kleur verkennen","ondertitel":"Questionnaire and repor","tekst":"A WordPress plugin for a Spiral Dynamics based questionnaire, with a personal report, codes and payments.","url":"","status":"live","sinds":"2026","stack":["WordPress","PHP","AI"],"ai":60},{"naam":"Dash","ondertitel":"Live timing during every session","tekst":"Lap times, sectors, tyres and the track map live during every F1 session. My own deployment and restyle of the open-source f1-dash, with the realtime feed running through my own server.","url":"https:\/\/dash.tpc-data.com","status":"live","sinds":"2026","stack":["Rust","React","Docker","Apache"],"ai":40},{"naam":"F1 Race Replay","ondertitel":"Every race again, from real telemetry","tekst":"Rewatch a race as an animation built from real telemetry: positions, gaps and tyres lap by lap. Runs on my own server.","url":"https:\/\/replay.tpc-data.com","status":"live","sinds":"2025","stack":["Python","FastF1","Docker","Cloudflare"],"ai":60},{"naam":"TPC Clips","ondertitel":"Race graphics on autopilot","tekst":"After every session the server builds the graphics and clips for social media by itself, as soon as the data is complete.","url":"","status":"prive","sinds":"2026","stack":["Python","FastF1","Docker","cron"],"ai":80},{"naam":"Bitstash","ondertitel":"The household game collection","tekst":"Scan a barcode, get the cover from a local database of over 187,000 titles, all in eight languages. Works as an app on your phone.","url":"","status":"prive","sinds":"2026","stack":["FastAPI","SQLite","PWA"],"ai":85},{"naam":"ManCave","ondertitel":"The home server","tekst":"The engine under much of the above: containers, a private network, a tunnel to the outside and backups that can actually be restored.","url":"","status":"prive","sinds":"2025","stack":["Linux","Docker","Tailscale","Cloudflare Tunnel","restic"],"ai":50}],"licenties":[{"naam":"Certified SAFe Agilist 6","uitgever":"Scaled Agile","jaar":"2023","url":""},{"naam":"Professional Scrum Product Owner II","uitgever":"Scrum.org","jaar":"2023","url":""},{"naam":"Agile Business Expert, Agile Coach","uitgever":"IIABC \/ Agile Scrum Group","jaar":"2021","url":""},{"naam":"Professional Scrum Master II","uitgever":"Scrum.org","jaar":"2021","url":""},{"naam":"Professional Agile Leadership","uitgever":"Scrum.org","jaar":"2020","url":""},{"naam":"Agile Leiderschap","uitgever":"Dimensions Training","jaar":"2020","url":""},{"naam":"Professional Scrum Master I","uitgever":"Scrum.org","jaar":"2020","url":""},{"naam":"Professional Scrum Product Owner I","uitgever":"Scrum.org","jaar":"2019","url":""},{"naam":"International Kanban Master Foundation","uitgever":"scrum.as","jaar":"2019","url":""},{"naam":"Lean Practitioner","uitgever":"The Lean Six Sigma Company","jaar":"2018","url":""},{"naam":"Business Process Management","uitgever":"TIMAF","jaar":"2017","url":""},{"naam":"AppDynamics In Action for Power Users","uitgever":"AppDynamics","jaar":"2015","url":""},{"naam":"PRINCE2 Foundation","uitgever":"Centric","jaar":"2010","url":""}],"opleiding":[{"naam":"Vocational: Information Systems Management (MBO)","school":"Albeda College","plaats":"Rotterdam","van":"1997","tot":"1998"},{"naam":"Vocational: Administrative Assistant (KMBO)","school":"Albeda College","plaats":"Rotterdam","van":"1994","tot":"1996"},{"naam":"Vocational: Administrative Assistant (VBO)","school":"Vallei College","plaats":"Amersfoort","van":"1990","tot":"1994"}],"setup":{"talen":["Dutch: native","English: full professional proficiency"],"niveau":"Bachelor\/master level","competenties":["Customer focused","Perseverance","Result driven","Analytical","Flexible","Committed","Collaborative","Driven","Accurate","Integrity","Stress resistant","Self-reliant","Proactive"],"rijbewijs":"B"},"cijfers":{"beginjaar":1998,"jaren":28,"functies":13,"werkgevers":9,"certificaten":13,"projecten":7,"domeinen":{"beheer":211,"proces":14,"agile":52,"data":59}},"lang":"en"}